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Our Privacy Statement:
Good Eye Optometry is committed to maintaining the privacy of our customer information. When you place an order with us, we collect and store the information you share-name, address, credit card and phone numbers- along with information about products you request. All of this information is kept in a secure file and is used for our communications to you. We do not share, sell or trade email address or specific details about purchases; nor do we release credit card, financial or survey data for marketing use by other companies. All of your information is kept secure and used to process your order and not for any other purposes. We do not participate in or contribute to shared databases that give other companies access to information. We do provide our shippers with the information they need to complete your order, such as name and address.
Shipping Policy:
We use UPS for the majority of our small outbound orders. Most in stock orders will ship within 1-2 days, for custom orders please check with your salesperson for a completion date. Our web site will tabulate your shipping cost as part of your order, please allow for some variance depending on how the frames are packed.
Return and Refund Policy Defective Merchandise:
Good Eye Optometry accepts full responsibility for returns of defective merchandise, unless the defect was stated in the product’s description. Provided the item was sold as first quality we will replace the item free of cost, within one week after the product has been received.
Damaged Goods:
If a product is damaged through the shipping process, the shipping company is responsible for the damages and we will ship you a replacement product once you have returned the damaged product. We will also have the shipping company reimburse us for the damaged item. Inspect your frames carefully if you see any damage to the outer carton. If the package is dropped often the corners on the frame will separate, broken styrene is also a sign of careless handling. You can also refuse a shipment if you notice damage to the exterior of the box.
Wrong Orders:
If you made a mistake in your frame selection, we will exchange your merchandise, within 1 week after you have received the product. We do not refund shipping if you make a mistake or change your mind.
Sale Items: We do not accept returns or exchanges on sale items.
Order Errors: If we send you the wrong product we will take full responsibility for replacement.
Manufacturer's Warranty: Most of our frames are under a 1 year warranty on behalf of the manufacturer. Unless the item has been discontinued or is a sale item.
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